Information Economics Video 4 - Design a programme that works for people and business

Topics: Records management

Information needs managing. In some businesses, the volume of paper records is increasing, taking up to around 35% of office space. Breach of data protection regulations could cost you up to £500,000. And research shows that 77% of customers hate being passed around and having to repeat a request.

48% of companies say that data is used to substantiate business decisions. But only 16% can say that all of their people have access to all of the data. 53% of employees believe C-Suite executives set the data engagement example to those further down in the organisation. 90% of companies suffering a data breach go out of business within two years, and 31% of these incidents are down to simple human error.

87% of European businesses naively do not believe that ex-employees have taken information with them to their new place of employment. Only 26% of European firms have an information risk strategy. And just 27% have policies covering the secure storage and disposal of confidential documents.

All of these facts mean that company-wide training and policy implementation are essential for successful information management. And the fact that 21% of office workers and 41% of senior managers are reluctant to change the way they handle information tells us the most important people to target.

Top consultants PwC rate company-wide training and support and—and an emphasis on data analysis and robust processes when employees leave—as the three most important information risk avoidance strategies.

They also note that 73% of businesses believe that information management is an IT issue. But paper is harder to manage—and causes greater risk. Information management is for everybody who uses information—which is everybody.

Your situation is unique, but an expert provider of information management services will have the experience to help you implement the company-wide measures you need.

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