Enhancing Customer Service And Streamlining Regulatory Compliance
What Key Challenges Do You Face Today?
Is business expansion putting strain on your
information management processes? Has an
acquisition or merger left you struggling to integrate
disparate information archives? Do regulatory
requirements to retain paper documents mean you’re
running out of storage space? Would easier access
to physical and digital information help you improve
customer service and therefore retention?
With a centralised information management system
followed by all staff, you’ll have standardised, reliable
processes and ensure fast access for authorised users.
If you need to make the case for implementing more
streamlined, consistent ways of working, do any of the
following sound familiar:
- Are different information management practices
followed at different sites or by different subsidiaries?
- Do you worry that poor information control could put
business productivity, regulatory compliance or your
company’s reputation at risk?
- Are you keen to move to more electronic ways of
storing and accessing information, but need to find a
solution that’s affordable and reliable, and spans all
your operating locations?
Why Iron Mountain ?
- We’ve been in business since 1951, and our first
customer is still with us
- We have over 60 years’ experience of delivering
industry-leading information management services,
with expertise you won’t find anywhere else
- More than 80% of the FTSE 100 choose to work
- With operations in 32 countries, we’re wherever you
need us to be
How Iron Mountain Can Help
Imagine being confident that the information management
processes underpinning your business were consistently
enforced, provided robust security for sensitive information,
and supported regulatory compliance. Imagine being able to
free up valuable office space by moving documents to secure
offsite storage or digitising them — and making it easier for
authorised users to access the information they need.
You can, by working with Iron Mountain. We’ll help you
improve information management processes to support
business growth and open the way to more efficient and
integrated ways of working.
“We aim for partnerships with
suppliers that help us prepare for the
future, based on their expertise. Iron
Mountain meets this requirement.
As a result, it is a preferred supplier
for our physical and digital archiving
Bart Voortman , Director of Group
Facility Services , Achmea
- We’re an established information management partner
that works to the same exacting security and best-practice
standards throughout our global footprint.
- We provide a network of highly secure facilities across
Europe where we support all aspects of the information
management lifecycle: managing and storing paper
records, scanning and hosting your archives, and securely
destroying documents on expiry.
- We’ll help you solve information access and collaboration
challenges for a distributed workforce with our scanning
services and secure portal for information retrieval.
Improve Customer Service — Find What You
Increased competition in many utilities markets makes the
quality of customer service key to retention. Our services
will make it easier to access all the information you hold
for each customer, helping you to be more responsive and
maximise cross- and upselling opportunities.
- Our online central portal, IM ConnectTM, allows you to log
your records in one place with compulsory information
fields, making it quicker to find what you need.
- IM Connect™ gives your authorised users rapid, reliable
access to stored records — whether originals or scanned
copies — backed by specific SLAs for document retrieval.
Preserve Your Documents Securely And
Protect Your Reputation
You need to protect and retain sensitive documents —
such as contracts, licences, customer records and HR
files — in line with regulations, avoiding data breaches
that could damage your reputation with customers or risk
your operating licence. With business growth driving up
information volumes, moving documents offsite will free
up space — but you’ll need to be confident your storage
solution meets regulatory requirements and the security
expectations of your customers.
- Iron Mountain’s purpose-built facilities are ideal for secure,
compliant, long-term document storage. Our facilities
are protected by security fences, keycard access, CCTV
surveillance and fire suppression systems; and our vehicles
are secured with specially designed locks proprietary to
- Our staff undergo rigorous security training, screening
and background checks so you know your information is
always in safe hands.
- We’ve designed our services in line with the standards
of ISO 15489 (records management), ISO 9001:2008
(quality management systems) and BS EN 15713 (secure
destruction of confidential material). We hold certifications
for ISO/IEC 27001:2005 (information security
management systems), the Payment Card Industry Data
Security Standard (PCI DSS), ISO 14001 (environmental
management) and OHSAS 18001 (health and safety).
- You always know who’s accessed which documents. We track
every action relating to document requests and keep a secure
audit trail for you, so you can demonstrate control over your
information in line with the Data Protection Act and similar
“Iron Mountain has proved to be a very
professional company and we have
complete trust in its capabilities. We now
have consistent company-wide processes
with improved compliance, better
security, and fast flexible access to files
whenever we need it.”
Holger Gemassmer , IT Director ,
SSB Wind Systems
Make Sure Everyone’s On The Same Page
Iron Mountain experts can help you set up and enforce
best-practice information management systems across your
operations. We’ll train your users to keep records properly
categorised on one central system and provide:
- The skills and resources to analyse your requirements and set
up and run information management systems consistently, for
both physical and digital records.
- A secure online portal, IM ConnectTM, where you can post
information centrally on topics such as record classifications,
retention schedules and destruction eligibility.
- A way to improve and automate information management
practices using IM Connect™ — for example, by automatically
enforcing rules around activities such as labelling records, and
logging where they’re located.
- Special projects teams who can help you integrate and
rationalise disparate information archives.
Get Ahead By Making The Move To Digital
Our scanning services will help you transition to efficient
digital ways of working and make it easier to integrate your
- We can accelerate your transition by bulk-scanning your
document archives and advising you on what to do with which
- We can host your scanned documents in our secure, scalable
electronic archive or provide them to you with indexing
information for upload to your own document management
- Following scanning, we can safely store the paper originals for
you or securely destroy them.
Find Out More
To find out how Iron Mountain can help utility companies enhance customer service and streamline regulatory
compliance with harmonised information management processes, contact us: www.ironmountain.co.uk or call us
on 08445 60 70 80
About Iron Mountain . Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of
managing their physical and digital data. Founded in 1951, Iron Mountain manages billions of information assets, including backup and archival data, electronic records, document
imaging, business records, secure shredding, and more, for organizations around the world. Visit the company Web site at www.ironmountain.com for more information.
© 2013 Iron Mountain Incorporated. All rights reserved. Iron Mountain and the design of the mountain are registered trademarks of Iron Mountain Incorporated. All other trademarks
are the property of the respective owners.