Phone: 08445 60 70 80
We have 24H support, during working hours Monday through Friday from 08:00 to 18:00.
Calls outside these hours are automatically directed to our trained representatives in North America.
For escalations, please contact your local representatives.
Please don’t forget to have your customer ID handy when contacting us.
Iron Mountain values your feedback and opinions. If you are dissatisfied with any service provided by Iron Mountain, please contact our Customer Resolution team by calling 08445 60 70 80, email: CustomerResolutions@ironmountain.co.uk or post: Customer Resolutions, Iron Mountain, Nettlehill Road Livingston EH54 5DL.
This team will acknowledge you within 48 hours of receiving your feedback, investigate your concerns and respond to you within 10 working days. We will seek to resolve any issue which you may have at the first attempt, but should you remain dissatisfied, you may request that our Customer Resolution Manager review the issue. We aim to complete all reviews within 5 working days.