Mobile Mail Monitoring makes IT managers see red

~ Iron Mountain Digital reveals the 'Triple M' syndrome, forcing IT managers to fix email outages fast to soothe seething senior staff ~

July 23, 2007- The increase in BlackBerry and other wireless email devices is putting IT managers under increasing more pressure to react to email downtime outside normal office hours. This is according to market intelligence from Iron Mountain Digital, which has coined the 'Triple M' syndrome. Mobile Mail Monitoring (the Triple M), is leading email problems to be noticed primarily by senior staff using mobile devices to access their inbox. In particular, Mobile Mail Monitoring takes effect at weekends or in the evening, when management staff continue to look at their emails while the rest of the workforce is not working.

The increased visibility of these issues is pushing the issue of email availability up the agenda for IT managers. Employees are demanding constant access to email as a critical business tool, leaving IT teams with a major responsibility to provide a continuous service, at all times of the day.

"The cost of email downtime to a business is nothing new, however, the growth of mobile devices means that staff have access 24/7 to their inbox," said Nick Cater, head of northern Europe, Iron Mountain Digital. "If a problem occurs, no matter what time of day, IT teams have to ensure that email systems remain continuous so that normal practice can be restored."

"The Triple-M syndrome means that sometimes it's the CEO who could first notice an email outage. IT managers need to have a robust continuity plan in place to quickly calm any out of hours rage from senior staff that can't send or receive critical information to their clients."

About Iron Mountain Digital
Iron Mountain Digital is the world's leading provider of data backup/recovery and archiving software and services. The technology arm of Iron Mountain Incorporated offers a comprehensive suite of data protection and e-records management software and services to thousands of companies around the world, directly and through a world-wide network of channel partners. Iron Mountain Digital is based in Southborough, Mass. with European headquarters in Frankfurt, Germany. For more information, visit www.ironmountaindigital.co.uk

About Iron Mountain
Iron Mountain Incorporated (NYSE:IRM) helps organisations around the world reduce the costs and risks associated with information protection and storage. The company offers comprehensive records management and data protection solutions, along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 100,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim. For more information, visit the company's Web site at www.ironmountain.com.