Support - Iron Mountain


Subscription Service	# of Computers	Contact Information	Online Resources
Connected® Backup for PC Enterprise	more than 200	+49 6102 882 88 55 (08:00 - 17:00 CET) Outside North America +49 6102 882 88 55 (08:00 - 17:00 CET)
Connected® Backup for PC Small Business	5 - 200	+49 6102 882 88 55 (08:00 – 17:00 CET)
Connected® Backup for PC Home/Home Office	1 - 5	+1-508-808-7440 (8:00 AM-9:00 PM EST)
QuickBooks Users	All Users	1-508-879-6017 Email Support
Quicken Users	All Users	1-508-879-6690 Email Support
Licensed Software Support	All Users	Connected® Backup for PC License Request
LiveVault	All Users	+49 6102 882 88 56 (08:00 – 17:00 CET)
Email Continuity	All Users	+1 610 831 2704, select option 5 then option 3 (08:00 – 17:00 CET)
Digital Records Center – Compliant Messaging	All Users	+1 610 831 2704 select option 5 then option 3
Data Domain	All Users	+1 610 831 2704, select option 5 then option 1
Virtual File Store (VFS)	All Users	+1 610 831 2704, option 5 and then option 6 Email Support


Service	Contact Information	Online Resources
Domain Name Management	0800 270 270
Technology Escrow	0800 270 270

Service

Contact Information

Online
Resources

Film & Sound Archiving
Disaster Recovery Support
Document Management Services
Health Information Services
Off-site Tape Vaulting
Records Management & Storage
Secure Shredding

Customer Service:
08445 607080
For questions on your
account, scheduling pickups
or delivery issues

Technical Support:
01506 40 18 18
For questions or problems
with the Iron Mountain
applications you use
to monitor your services

Iron Mountain Connect

SafeKeeper PLUS

Secure Sync