Smart Hands services

Smart Hands Services

When you can’t be onsite, Iron Mountain Smart Hands extends your workforce, allowing data centre tasks to be completed remotely
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Why choose Iron Mountain Smart Hands?

Accelerate digital transformation and manage your data centre remotely at any global Iron Mountain colocation facility. We’re on-site, on-call and ready to help 24x7x365.

Our smart hands services are delivered by tenured, local professionals you know and trust, accessible 24x7x365. Repeatable, vetted and documented smart hands processes and procedures allow us to acknowledge most requests within 30 minutes.

Submit your smart hands orders any time, anywhere. Pay-per-use on an hourly basis or set up a monthly retainer at a discounted rate.

Choose from the following smart hands services and more:

Hardware Support

  • Hardware reboots
  • Inventory services
  • Cold/hot swaps
  • Rack and stack
  • Labeling services

Power and Network

  • Structured cabling
  • Circuit signal tests
  • LED - relay status
  • Cross connect verification
  • Remote testing assistance

General Amenities

  • Trash removal
  • Visual inspection
  • Cart/server lift delivery
  • Lock reset
  • Tile services
  • Ready-to-ship
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Smart Hands Services

“Iron Mountain has the best people, service, and support in the colocation business. From day one, they have gone above and beyond to ensure we get what we need, when we need it - even under tight deadlines and complex requirements.”

- Operations Director
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COMPREHENSIVE DATA CENTRE SERVICES OFFERING

Data Center Migration Services

Data Centre Migration Services

Interested in going colo, but don’t have the resources to make the move? Add Iron Mountain data centre migration services to your agreement. Get help with basic cabinet moves up to a 360-degree consulting project with dependency mapping and more.
Colocation Builds and Install

Colocation Builds and Installation

Our data centre technicians have helped with more than 1,000 colocation installs across the globe. Let us help you get your project off the ground faster while you stay focused on executing on your hybrid IT strategy. 
Smart Hands Services

Smart Hands Services

Need help with hardware reboots, cabling, lock resets, or other projects? Our full offering of services are available at every Iron Mountain data centre. Make data centre management convenient, fast and effective with Smart Hands. Our team is on-site, on-call and ready to help 24x7x365.
Data Center Asset Tracking

Data Centre Asset Tracking

Iron Mountain’s 65-year track record of information management success extends to our customers’ IT infrastructure. Keep tabs on your expensive, mission-critical IT assets with proprietary RFID asset tracking and an online portal for 24-hour transparency.
DCIM Remote Data Center Management

DCIM Remote Monitoring

Stay aware of power utilisation trends and environmental conditions of your colocation deployment from any Internet enabled device, at any time, from anywhere in the world with Iron Mountain data centre infrastructure management software. Availability varies by location.
24-Hour NOC Monitoring

24-Hour NOC Monitoring

Colocate with confidence knowing the global leader in information management has trained eyes on your IT infrastructure 24-hours a day, 365 days a year. This includes local monitoring at the data centre as well as regional monitoring at a remote data centre.
Managed IT Services Ecosystem

Managed IT Services Ecosystem

Have human resource gaps thanks to a challenging hybrid IT initiative? Extend your IT capabilities and increase speed-to-market without long-term commitments with an Iron Mountain-vetted managed services or professional IT services partner.
Digital Transformation Solutions

Add-on Digital Transformation Services

Did you know Iron Mountain offers data protection, offsite tape vaulting, backup and disaster recovery, automated workflow management, and digital imaging that can easily be added to your data centre agreement?
ITAD IT Asset Disposition Services

IT Asset Disposition Services

Avoid the chances of a data breach by having a clear strategy for securely destroying, recycling or repurposing media and other IT equipment. Add Iron Mountain SITAD services to your data centre MSA and properly dispose of end-of-life hardware.

Why Choose Iron Mountain?

Speed-to-Market

Faster Time to Market

When you choose Iron Mountain, there’s no need to negotiate with multiple carriers and service providers. We enable you to rapidly provision and access the network services you need, all on one contract.
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Scale Fearlessly

Iron Mountain has built a network ecosystem that can handle any scale network requirement from 100Mbps to 100Gbps, in one market or across a multi-site global deployment. Connect locally or globally via our portfolio of data centres in strategic markets worldwide.
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Flexibility

When it comes to network connectivity, you have options. Iron Mountain is carrier neutral. Choose any provider and any route. Select what you need for your business, and we’ll take care of the rest.

Proven Track Record

Iron Mountain has protected mission-critical assets since 1951 and is trusted by some of the most highly regulated industries. We offer federal-grade security and one of the most comprehensive compliance programs in the industry.

Data Centre Compliance Across the Globe

Data Center Compliance
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Contact Iron Mountain

Our Customer Support section can help provide you with the quickest answers to your questions, or feel free to contact us at your convenience