Digital scanning partnership brings customers faster, more accurate processing and rising productivity

“Having Iron Mountain in our corner offers the security and stability to develop new business.”

Sascha Valenta, Software Consultant and Assistant Product Manager, BMD Systemhaus GesmbH

Challenge:

Needing an integrated paperless bookkeeping offer, BMD Systemhaus GesmbH was looking for a suitable, cost-effective, high-quality scanner solution as a pre-system to its own scanning program. The race was on to find an innovation partner to help build a tailored product and a lean, cost-effective go-to-market strategy.

Solution

Iron Mountain® helped BMD create BMDScanStation, a powerful all-in-one solution that customers can integrate easily into digital workflows. This enables BMD to offer a customized, workflow-based software solution, enabling the scanner to be used for document entry into its archive, accounting and ERP systems.

Results:

Iron Mountain procures, configures, and delivers the product, saving BMD considerable resources and expense. Creating a complete solution that delights customers is helping grow revenue and build stronger client relationships.

Boosting the customer value proposition

“Our customers needed a solution that scans, reads and prepares different paper documents correctly every time for OCR.”

Sascha Valenta, Software Consultant and Assistant Product Manager, BMD Systemhaus GesmbH

Finding the way to fill a market gap

Missing element in paperless bookkeeping

BMD is one of Austria’s leading software manufacturers with more than 500 employees and over 29,000 satisfied customers in Austria, Germany and adjacent countries.

The trend to digitisation led the business to take a close look at scanning and optical character recognition (OCR) technology, key elements in document management systems. Software Consultant and Assistant Product Manager, Sascha Valenta, says: “We were looking for a scanner solution that would facilitate the processing of different document sizes for our BMD NTCS accounting system and provide high quality preparation for OCR recognition and QR code processing. Many of our customers used multifunction devices with too highly compressed images, lack of image enhancement for OCR recognition or no feed control.”

Unavailable off-the-shelf

BMD struggled in its search to find a suitable off-the-shelf product offering high OCR quality at a reasonable price. Low character recognition rates of 30% were not uncommon with previous solutions.

“Our customers needed a solution that scans, reads and processes paper documents correctly every time,” says Sascha Valenta. “For example, to automatically separate scanned invoices by invoice number and enabling accounts to process them using metadata. So, we developed our own OCR solution to do this.”